Here are the
Basic Jewelry Care
Sterling silver jewelry will naturally tarnish over time. Always protect your jewelry from knocks, scratches, chemicals, sunlight and heat/cold to minimise these effects.
Remove your jewelry before bathing / swimming / contact with chlorinated water / when doing household chores / contact with soaps or hard water, otherwise your jewelry may become discolored or damaged.
Do not spray perfumes or apply creams after putting on your jewelry.
When storing, please keep each piece in their individual boxes or pouches.
When cleaning, use a soft lint free cloth. Do not use harsh chemicals or soaps, do not use tissue paper or paper towels.
Singapore : AM Mail or SmartPac
International : Registered International Airmail, Signature Required.
Tracking numbers will be provided.
Tracking can be limited as some countries do not have the same standard ways of handling registered international airmail.
In all cases, however, please enter the tracking details at http://www.track-trace.com/post
Refunds, returns & exchanges
All made to order items ie. custom orders are NOT returnable or exchangeable.
If it is a question of sizing, we are happy to resize it for you provided that you ship it back to me at your own expense and pay the equivalent shipping & handling charges for return postage. The cost of resizing is free but postage isn't.
For unclaimed / rejected / packages marked "addressee not known" or its equivalents, for reshipments, please note that you will have to pay for the shipping costs again.
Items will be held until shipping costs are paid.
If you do not wish to pay for shipping again, you will be refunded sans the shipping costs PLUS a 20% restocking fee.
If there is a mistake in the order, please inform me immediately upon receipt at most within two days from the day it is received.
Please note that difference in a color shade is NOT a mistake as monitors sometimes are calibrated differently.
Refunds will be processed once the item is examined and found to be in the same condition as it was sent.
If there are tags on the jewelry, it has to be returned INTACT and UNTAMPERED with. Otherwise refunds will not be processed and will simply be returned to you.
I am not accepting any wholesale accounts at this time.
Each piece of jewelry is handcrafted by me in the studio. All items are brand new and have not been worn.
Colours: please note that your computer monitor may display colours slightly differently depending on its calibrations - if you are in ANY doubt, please ASK before you make your purchase.
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