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Our designs are wholly designed and produced in house. We are always in full control of our creations, up to the point they are handed over to either the post office or by courier to be sent to their new owners.
Create Your Own and other items in our shop
All our gemstones (unless stated) are real and may have been treated under standard industry practices. If they are not real, they will be accompanied with the words "synthetic" and "lab created" in the listing.
Singapore : AM Mail or SmartPac
International : Registered International Airmail, Signature Required.
Tracking numbers will be provided.
Tracking can be limited as some countries do not have the same standard ways of handling registered international airmail.
In all cases, however, please enter the tracking details at http://www.track-trace.com/post
Refunds, returns & exchanges
All made to order items ie. custom orders are NOT returnable or exchangeable.
All items are shipped guaranteed brand new, unused, and unworn. I do not subscribe to the practice of accepting returns and then clean up and ship it to another buyer as brand new. I would not like to accept a purchase on these practices and I am sure you do not like it too.
If it is a question of sizing, we are happy to resize it for you. Simply contact us for our resizing services.
If your order is returned to us for any reason, you will be required to pay for it to be reshipped again.
If you received a completely different item, (eg, you ordered a peridot and received a kyanite), please contact us within two days of receipt so that we can arrange for an exchange.
Please note that your computer monitor may display colours slightly differently depending on its calibrations - if you are in ANY doubt, please ASK before you make your purchase.
Copyright © 2017 Barely There Jewels